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WaltzPay
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Contact

Email and telephone reach a person. There is no contact form on this page, because there is no working submission endpoint behind one — and a form that silently discards a message is worse than no form.

How to reach us

Direct channels

  • Email

    [email protected]

    The fastest route, and the right one for anything about an existing matter.

  • Telephone

    +1 (302) 601 0225

    United States number. Business hours, US Mountain Time.

  • Registered office

    3pplea Holdings LLC 75 E 3rd St, Ste 7 Sheridan, WY 82801, USA

    Postal address for formal correspondence.

Questions

Frequently asked

Can I sign up and start collecting payments?
WaltzPay Collections is in controlled implementation and pilot preparation. It is not generally available, and it is not open for self-service sign-up.
Does WaltzPay hold my money?
No. WaltzPay does not hold, safeguard, pool or lend customer or merchant funds, and does not operate wallets or customer balances. Funds are processed and settled by the licensed payment provider handling the payment, into the merchant’s own account.
Is WaltzPay a bank or a licensed payment institution?
No. WaltzPay is software that businesses connect to their own payment-provider accounts. The provider processes each payment and settles the funds directly into the business’s own account. WaltzPay does not receive or hold customer funds.
I have an existing matter from before deactivation. Who do I talk to?
Email [email protected] with any reference you have. Existing matters are handled directly rather than through a form.
How do I report a security issue?
Email [email protected] with enough detail to reproduce the issue. Please do not test against anything that would affect a real payment or a real person’s data.

Boundary

Before you write

WaltzPay is not a licensed payment processor, acquirer, money transmitter or deposit-taking institution. Payments are processed and settled by licensed payment providers under their own authorisations and their own terms. WaltzPay does not hold, safeguard, pool or lend customer or merchant funds, and does not operate customer balances.